Fizzmak

Yes. At Fizz, we want you to be completely satisfied with your luxury purchase. If your item arrives with a discrepancy, damage not disclosed in the product description, or an issue with its authenticity, we offer a 30-day return policy.
To be eligible for a return, the item must be in the exact condition in which it was received, and the Fizzmak Security Tag must remain attached and untampered with. Items that have been used, damaged after receipt, or have had the security tag removed are not eligible for return.
Once we have received the returned item and verified it through our inspection process, we will process your refund back to your original payment method. Please note that it may take several business days for your bank or payment provider to process the credit to your account.

Yes, we guarantee that every item listed on Fizzmak is 100% authentic. We have a strict "zero-tolerance" policy regarding counterfeit goods, and we are committed to providing only genuine luxury pieces to our customers.
Your trust is our priority. If you receive an item from our store and a recognized, professional third-party authentication service deems it non-authentic, we offer a full money-back guarantee, including original shipping costs.

At Fizzmak.com, we understand that luxury is not just about the item; it is about the trust you place in us. We are committed to ensuring that every piece in our collection is 100% genuine. We have zero tolerance for counterfeit goods.

Our Authentication Process

Your peace of mind is our priority. Every single item listed on our store undergoes a rigorous, multi-step authentication process before it is even made available for purchase.

Once an order is placed, our team conducts a final, mandatory inspection of the item. This ensures that the product matches its description, maintains the condition promised, and meets our high standards of quality before it is carefully packaged and shipped to your door.

Our Promise

We guarantee that every item sold on www.fizzmak.com is authentic. We use a combination of expert in-house evaluation and industry-leading authentication technology to verify the history, materials, and craftsmanship of every Louis Vuitton, Hermès, and luxury piece we curate.

The Fizzmak.com "Authenticity Money-Back" Guarantee

We stand firmly behind the items we sell. If, for any reason, an item purchased from us is deemed not authentic by a reputable, recognized third-party authentication service, we will provide you with a full refund, including the cost of the original shipping.

To initiate a claim under this guarantee, customers must provide valid, written documentation from an established professional authentication service within 14 days of receiving the item.

Your Protection

To maintain the integrity of our inventory and ensure that every customer receives the exact item described:

• Security Tags: All items are shipped with a tamper-evident Fizz Security Tag.

• Condition: Once the security tag is removed or altered, the item is no longer eligible for a return or an authenticity dispute.

We are dedicated to building a transparent community where luxury resale is safe, reliable, and accessible. If you have any questions regarding the authenticity of a specific item, please do not hesitate to contact our team at [Insert Support Email/Contact Info].

At Fizzmak, we specialize in pre-owned luxury and prioritize authenticity above all else. All of our inventory originates in Japan, a global hub for premium luxury preservation.

Once you place an order, the item is shipped directly to our central warehouse in Canada for a secondary and final quality check. Here, our expert team performs a comprehensive authenticity and condition inspection, acting as the ultimate gatekeeper to ensure your item exactly matches its description. Because of this rigorous dual-vetting process, delivery takes 20–28 business days—a small wait for guaranteed peace of mind.

Shipping & Tracking

As soon as your order passes our Canadian inspection and is dispatched, we will email you a tracking number. You can monitor your package in real-time via FedEx, UPS, or Canada Post.

Your financial security is our top priority. We use Stripe as our primary payment processor, which is a global leader in secure online transactions. Stripe uses advanced encryption and industry-standard security protocols to ensure your credit card and personal data remain protected and private at every step of your purchase.

In addition to our primary processor, we also offer PayPal as a secure payment method. PayPal provides an additional layer of protection and flexibility, allowing you to complete your purchase using your PayPal balance or any linked cards.

Your payment is processed at the time of purchase to secure the item. Once the payment is authorized, our team begins the process of retrieving the item from our seller for its quality and authenticity inspection.

We are always looking to expand our collection with high-quality, authentic luxury pieces. If you have a designer item that you would like to sell, we would love to hear from you. Please reach out to our team at HERE with details about the item (brand, model, condition, and photos). We will review your submission and contact you regarding the next steps for evaluation and listing.